We aim to get your order to you as soon as possible, in some cases, this may take up to 48 hours to dispatch. All orders are shipped via Royal Mail using a trackable service. Once your order has been dispatched you will receive a confirmation email, this will include your tracking number. 

You can track your order here

United Kingdom

  • Standard Shipping £3.00 (estimated 3-5 business days)
  • Express Shipping £5.00  (estimated 1-2 business days)


  • Standard Shipping £23.00 (estimated 5-7 business days)

United States & Canada

  • Standard Shipping £23.00 (estimated 5-7 business days)

Australia & New Zealand

  • Standard Shipping £23.00 (estimated 5-7 business days)


  • Standard Shipping £23.00 (estimated 5-7 business days)

Rest of the World

  • Standard Shipping £23.00 (estimated 5-7 business days)

Additional Shipping Info

We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details on why, or for how long your parcel will be delayed.

ActiveVault will not be held responsible for orders that get lost due to an incorrect address being input at checkout or for orders that are not collected from your local Post Office in the time frame given by Royal Mail on your tracking information. Orders marked as undelivered will get returned to us via Royal Mail, any cost included will be charged to the customer.

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